Front Desk Agent (part time) - EVEN Hotel Alpharetta

InterContinental Hotels Group; Alpharetta (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in Alpharetta, GA to deliver a genuinely memorable guest experience. You will handle transactions, provide local insights and anticipate every detail for a friction-free stay.

Join a team that values guest satisfaction, brand standards, and teamwork. Flexibility for night, weekend, and holiday shifts is required as you help guests create lasting memories.

Qualifications

• Strong communication and interpersonal skills for guest interactions.
• Proven problem-solving abilities to address guest concerns.
• Basic math, reading and computer skills for transactions.
• Flexibility to work nights, weekends and holidays as required.
• High school diploma or equivalent; college degree a bonus.

Responsibilities

• Be the warm welcome that begins a memorable guest experience.
• Acknowledge rewards members and returning guests in person or by phone.
• Manage bookings, upsell services and inform guests about improving their stay.
• Handle cash and credit transactions with accuracy.
• Check guests in/out, verify IDs, issue room keys and manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents.
• Maintain a professional appearance and act as a brand ambassador.
• Stay informed about daily events and assist with ad-hoc tasks as needed.

Skills

Communication

Problem-solving

Language skills

Tech literacy

Flexibility

Education (HS diploma)

Front desk experience

Strength

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.