Front Desk Agent (part time) - EVEN Hotel Alpharetta

IHG Hotels & Resorts; Alpharetta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to provide exceptional guest service at the Alpharetta property. You will greet guests, handle bookings, process check-ins/outs, and manage requests with a focus on a friction-free experience.

Responsibilities include recognizing Rewards Club members, upselling opportunities, and maintaining safety and brand standards while staying informed about the day’s events. A high school diploma is required; flexibility for shifts is essential.

Qualifications

• Strong communication and interpersonal skills to handle guests and concerns.
• Problem-solving mindset to turn issues into positive guest experiences.
• Fluency in the local language; additional languages welcomed but not required.
• Comfort with basic computer tasks, reading, writing and arithmetic.
• Flexible availability, including nights, weekends and holidays.
• Experience in front desk or guest service roles preferred.
• A high school diploma is required; a college degree is a plus.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, upsell opportunities and explain stay enhancements.
• Handle cash and credit transactions.
• Check guests in and out—collect IDs, issue keys, and manage safes.

Skills

Communication skills

Problem-solving

Fluency in local language

Literate and tech-savvy

Flexibility

Experience in front desk

Education

High school diploma

College degree (bonus)

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.


• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone


• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.


• Handle cash and credit transactions.


• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.


• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.


• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.


• Take pride in your appearance and place as a brand ambassador.


• Always know what events and activities are on the day’s schedule.


• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.


• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.


• Fluency in the local language - extra language skills would be great, but not essential.


• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers


• Flexibility - night, weekend and holiday shifts are all part of the job.


• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.


• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.


• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.