Front Desk Agent (part time) - EVEN Hotel Alpharetta

IHG Hotels; Georgia; Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

IHG Hotels is seeking a Front Desk Agent to deliver a genuinely memorable guest experience from the moment guests arrive. You will handle bookings, check-ins and check-outs with care, acknowledge Rewards Club members, and provide local insights to ensure a friction-free stay.

Applicants should be customer-focused, tech-literate, and flexible to work nights, weekends, and holidays. A high school diploma is expected, with a college degree considered a bonus.

Formación

• Communication skills to handle guest concerns and compliments with ease.
• Problem-solving to turn issues into memorable guest experiences.
• Fluency in the local language; extra languages are a plus but not required.
• Literate and tech-savvy with reading, writing, basic math and computer skills.
• Flexibility to work nights, weekends, and holidays.
• High School Diploma; a college/university degree is a bonus but not essential.
• At least one year in a front desk or guest service role preferred.
• Physical ability to lift, push, and pull items up to 50 lbs (23 kg) as needed.

Responsabilidades

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle bookings, up-selling, and inform guests about ways to enhance their stay.
• Process cash and credit transactions accurately.
• Check guests in and out with IDs, keys, and safety deposits as needed.
• Record guest preferences and respond to requests and concerns promptly.
• Be a trusted contact for guests and escalate to management when necessary.
• Adhere to safety procedures and wear protective gear as required.
• Maintain professional appearance and represent the brand.
• Keep up-to-date with events and activities for the day.

Conocimientos

Communication

Problem solving

Language fluency

Tech literacy

Flexibility

Diploma or degree

Front desk experience

Physical ability

Educación

High School Diploma

Bachelor's degree (bonus)

Herramientas

POS systems

Descripción del empleo

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.