Guest Experience Coach & Product Educator

lululemon; Melbourne (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our Melbourne, FL store. You will share top-quality product education, connect with guests, and embody our community and culture.

You’ll move across the floor to engage guests, perform accurate transactions, and support omnichannel programs such as buy online/pickup in store and ship from store, while upholding safety and policies.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift to help guests and accomplish work.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and also complete some work independently.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our Melbourne, FL store. You will share top-quality product education, connect with guests, and embody our community and culture.

You’ll move across the floor to engage guests, perform accurate transactions, and support omnichannel programs such as buy online/pickup in store and ship from store, while upholding safety and policies.