Guest Experience Specialist – Product Education

lululemon; City of Albany (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discount

Fitness classes

Wellbeing programs

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will engage guests, share product education, and connect with the community while upholding our culture and standards.

You’ll collaborate with teammates to ensure smooth store operations, restock items, and maintain a luxury store environment, including safety and compliance. Flexibility for varied shifts is required.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work (local requirements applicable).
• Must have the ability to travel to the assigned store with own transportation.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end‑to‑end guest experience by conducting accurate and timely guest transactions and supporting omnichannel programs.
• Move dynamically on the floor to engage with guests and attend to store needs.
• Receive guest feedback and partner with store leadership to take action and improve.

Skills

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Collaboration & Teamwork

Personal Responsibility

Self‑Awareness

Enthusiasm

Education

High school diploma

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will engage guests, share product education, and connect with the community while upholding our culture and standards.

You’ll collaborate with teammates to ensure smooth store operations, restock items, and maintain a luxury store environment, including safety and compliance. Flexibility for varied shifts is required.