Guest Experience Room Attendant

B. F. Saul Company Hospitality Group; Virginia (MN); On-site; USD 23,419 - 26,174; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a dedicated hotel housekeeper to maintain cleanliness of guest rooms and public areas in our properties.

You will follow brand standards, assist guests with friendly service, and uphold health regulations to ensure guest satisfaction. The role requires attention to detail, the ability to lift up to 75 pounds, and the flexibility to work in a fast-paced environment.

Qualifications

• Attention to detail, customer focus and the ability to perform job duties in repetitious and fast paced environment.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
• Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Holiday Inn's guest service recovery program.
• Safety/Risk Management: Ensures a clean and safe work area in compliance with Holiday Inn's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Holiday Inn's procedures for guest/team member's incidents. Knowledgeable of hotel emergency procedures.
• Self-Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Holiday Inn's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Skills

Attention to detail

Customer focus

Physical stamina

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a dedicated hotel housekeeper to maintain cleanliness of guest rooms and public areas in our properties.

You will follow brand standards, assist guests with friendly service, and uphold health regulations to ensure guest satisfaction. The role requires attention to detail, the ability to lift up to 75 pounds, and the flexibility to work in a fast-paced environment.