Guest Experience Champion | Lobby Host | Weekly Pay + PTO

Ontario Trillium Foundation; Olney (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

PTO - Paid Time Off

Free meals

Health Insurance contribution

Weekly pay

Job summary

Sardi's in Olney, MD is seeking a Customer Experience Ambassador to warmly greet guests, promote items, and ensure an enjoyable dining experience. You will be the primary contact in the lobby, presenting the restaurant with enthusiasm and accurate information about our food and team.

The role emphasizes friendly, proactive service, knowledge of offerings, and the ability to handle guest questions while maintaining high cleanliness and safety standards in a dynamic dining environment.

Responsibilities

• Greet and welcome guests
• Provide exceptional customer service to upsell products
• Guide guests through the lobby and store areas
• Host guests and make their visit enjoyable
• Answer the phone in a friendly manner
• Answer guests' questions accurately
• Handle and resolve difficult situations
• Say farewell and invite guests to return
• Maintain cleanliness, safety, and security for guests and team
• Practice food safety procedures

Job description

Sardi's in Olney, MD is seeking a Customer Experience Ambassador to warmly greet guests, promote items, and ensure an enjoyable dining experience. You will be the primary contact in the lobby, presenting the restaurant with enthusiasm and accurate information about our food and team.

The role emphasizes friendly, proactive service, knowledge of offerings, and the ability to handle guest questions while maintaining high cleanliness and safety standards in a dynamic dining environment.