Guest Experience Ambassador | Lobby Host & Upsell Pro

Ontario Trillium Foundation; Rockville (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

PTO- Paid Time Off

Free meals

Health Insurance contribution

Weekly Pay

Job summary

Sardi's in Rockville, MD is seeking Customer Experience Ambassadors to greet guests, guide them through the lobby, and help create an enjoyable dining experience with enthusiasm and friendly service.

You will answer questions, upsell products, manage phone inquiries, and ensure cleanliness and safety in the dining area while delivering outstanding guest care. Benefits include weekly pay, free meals, and health insurance contributions.

Qualifications

• No formal qualifications are stated; we value a friendly, professional demeanor and a willingness to learn.

Responsibilities

• Greet and welcome guests in the lobby.
• Provide exceptional customer service to upsell products.
• Guide guests through the lobby, restrooms, pick-up orders, and in-store processes.
• Host guests to ensure their visit is comfortable and enjoyable.
• Answer phone calls in a friendly manner and respond to questions.
• Resolve simple to moderate guest concerns with a positive attitude.
• Thank guests and invite them to return.

Job description

Sardi's in Rockville, MD is seeking Customer Experience Ambassadors to greet guests, guide them through the lobby, and help create an enjoyable dining experience with enthusiasm and friendly service.

You will answer questions, upsell products, manage phone inquiries, and ensure cleanliness and safety in the dining area while delivering outstanding guest care. Benefits include weekly pay, free meals, and health insurance contributions.