Front Desk & Guest Experience Specialist

Las Vegas Homewood Suites by Hilton City Center; Nevada; On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits (Medical,Dental

Vision, 401(k), Profit Sharing

Paid Vacation

Job summary

Las Vegas Homewood Suites by Hilton in Las Vegas, NV, is seeking a Guest Service Agent to deliver exceptional guest experiences at the front desk. You will check guests in/out, handle calls, manage messages, and maintain a welcoming lobby and public areas.

The role requires a friendly, professional demeanor, strong communication, and basic cash-handling skills. A high school diploma or equivalent is preferred, with hospitality experience a plus.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Cash handling

Basic computer skills

Friendly and helpful attitude

Education

High school diploma or equivalent

Job description

Las Vegas Homewood Suites by Hilton in Las Vegas, NV, is seeking a Guest Service Agent to deliver exceptional guest experiences at the front desk. You will check guests in/out, handle calls, manage messages, and maintain a welcoming lobby and public areas.

The role requires a friendly, professional demeanor, strong communication, and basic cash-handling skills. A high school diploma or equivalent is preferred, with hospitality experience a plus.