Guest Experience Champion — Front Desk

High Peaks Resort; Detroit (MI); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Early pay options

Medical coverage

Dental coverage

Vision coverage

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401K matching

Paid time off

Wellness programs

Hotel discounts

Job summary

Hilton Garden Inn Detroit Downtown in Detroit, MI is seeking a friendly Front Desk Agent to warmly welcome guests and ensure a seamless stay, managing check-ins, check-outs, and guest inquiries.

Daily use of MS Office (Outlook, Word, Excel) and teamwork to maintain guest satisfaction. This full-time role offers a comprehensive benefits package including early pay options, medical and wellness programs, and hotel discounts.

Qualifications

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Hilton Garden Inn Detroit Downtown in Detroit, MI is seeking a friendly Front Desk Agent to warmly welcome guests and ensure a seamless stay, managing check-ins, check-outs, and guest inquiries.

Daily use of MS Office (Outlook, Word, Excel) and teamwork to maintain guest satisfaction. This full-time role offers a comprehensive benefits package including early pay options, medical and wellness programs, and hotel discounts.