Front Desk Agent

Hilton-Garden-Inn-Hotel; Detroit (MI); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal

Flexible spending accounts

401K match

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

SPIRE Hospitality is seeking a friendly Front Desk Associate to welcome guests at the Hilton Garden Inn Detroit Downtown. You will help ensure smooth check-in and check-out, respond to guest requests, and deliver memorable experiences from arrival to departure.

Ideal candidates have at least one year of front desk or guest-service experience, are comfortable with MS Office, and thrive in a fast-paced hotel environment; we offer full-time roles with comprehensive benefits including early pay,

Qualifications

• High school diploma or equivalent.
• At least 1 year of Front Desk experience preferred.
• Strong computer skills including MS Outlook, Word and Excel.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly to guest questions and requests
• Streamline check-in/check-out process for guests
• Answer incoming phone calls with professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Skills

Guest service

Communication

Check-in/out

Phone handling

Multitasking

Service recovery

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Hilton Garden Inn Detroit Downtown
Detroit, MI 48226, USA

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.