Guest Experience Champion — Flexible Schedule

kimptonhotelsandrestaurantscareers; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking enthusiastic restaurant team members to deliver an exceptional dining experience and uphold high service standards for every guest. You will be part of a collaborative team, ensuring timely service and a welcoming atmosphere in a bustling, guest-focused setting.

Role requires learning the menu, wine and beverage knowledge, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 1 year of experience in a related or supportive role is preferred.
• Food Handler Certification, Alcohol Awareness Certification (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the Restaurant POS system is required.
• Highly motivated and flexible, with the ability to take initiative.
• Flexible schedule and are able to work evenings, weekends, and holidays when needed.

Responsibilities

• Greet and welcome restaurant guests.
• Deliver food to the tables ensuring that it is delivered promptly and of the appropriate temperature.
• Deposit dishes appropriately in the dish-room or specified area.
• Clean and set tables according to restaurant standards, empty all trash containers regularly, stock bussing stations.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Clean stations, including sweeping floor using the tools provided.
• Perform buffet set-up and refill if needed.
• Assist in Room Service if needed.
• Assist other restaurant personnel with tasks when necessary.
• Attend all company and/or restaurant required trainings and meetings.
• Communicate with other staff and management.

Skills

Customer service

Communication

Flexibility

Education

Food Handler Certification

Alcohol Awareness Certification

Tools

Restaurant POS system

Job description

Kimpton Hotels & Restaurants is seeking enthusiastic restaurant team members to deliver an exceptional dining experience and uphold high service standards for every guest. You will be part of a collaborative team, ensuring timely service and a welcoming atmosphere in a bustling, guest-focused setting.

Role requires learning the menu, wine and beverage knowledge, and a flexible schedule including evenings, weekends, and holidays.