Guest Experience Host — Flexible Schedule

kimptonhotelsandrestaurantscareers; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a guest-focused host to welcome guests, coordinate reservations, and provide exceptional service in person or by phone. You will create a warm first impression and help guests feel at home from the moment they arrive.

Greet guests, manage seating, and handle calls while collaborating with servers to deliver memorable experiences. Learn the POS and reservation systems; weekend, night, and holiday flexibility is required.

Qualifications

• Previous customer service or hospitality experience preferred.
• Ability to manage multiple tasks in a dynamic environment.
• Learn and present menu, allergy information, and product details.
• Knowledge of or ability to learn POS and reservation systems.
• Excellent interpersonal communication and a passion for hospitality.
• Flexible schedule; weekend, night, and holiday availability.

Responsibilities

• Greet all restaurant guests, know the area, and provide information on request.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive calls and accurately book reservations for guests.
• Take room service orders if applicable.
• Check floor and tables for cleanliness; assist in bussing.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests.
• We may take on additional responsibilities as needed.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

Food Handler Certification

Tools

POS System

Reservation System

Job description

Kimpton Hotels & Restaurants is seeking a guest-focused host to welcome guests, coordinate reservations, and provide exceptional service in person or by phone. You will create a warm first impression and help guests feel at home from the moment they arrive.

Greet guests, manage seating, and handle calls while collaborating with servers to deliver memorable experiences. Learn the POS and reservation systems; weekend, night, and holiday flexibility is required.