Guest Experience Host & Barista — Flexible Schedule

kimptonhotelsandrestaurantscareers; Georgia; On-site; USD 28,000 - 42,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a friendly host/hostess to welcome guests, coordinate seating, and ensure a memorable dining experience. You will manage reservations, provide area information, and act as an ambassador for the restaurant, helping craft personalized experiences that encourage guests to return.

You’ll handle calls, learn the menu and allergy information, and support servers during busy periods. A flexible schedule including weekends, nights, and holidays is often required.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Multitasking

Interpersonal communication

Hospitality mindset

POS system knowledge

Reservation system knowledge

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants seeks a friendly host/hostess to welcome guests, coordinate seating, and ensure a memorable dining experience. You will manage reservations, provide area information, and act as an ambassador for the restaurant, helping craft personalized experiences that encourage guests to return.

You’ll handle calls, learn the menu and allergy information, and support servers during busy periods. A flexible schedule including weekends, nights, and holidays is often required.