Guest Experience & Care Coordinator (Clinic Support)

Spear Physical and Occupational Therapy; New York (NY); Presencial; USD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mental Health benefits with Journey/Ea

401(K) Safe Harbor Match

PTO & holidays

Commuter FSA Plan

One Medical paid membership

Gym membership discounts

Company events and celebrations

Descripción de la vacante

Spear Physical and Occupational Therapy in New York seeks a Care Coordinator for our Grand Central location to welcome patients and manage the flow of appointments. You will respond to phone calls and emails within 2 hours and guide patients through the out-of-network experience with a smile, delivering 5-star customer service.

We value empathy, clear communication, and a collaborative spirit to ensure every patient receives timely and compassionate care.

Formación

• Previous customer service experience is required.
• Hospitable, welcoming, and team-oriented attitude is essential.
• Strong communication skills and ability to multi-task successfully.
• Attention to detail with a willingness to grow professionally.

Responsabilidades

• Greet patients and support care flow at Grand Central location.
• Respond to phone calls and emails within 2 hours; always within 24 hours.
• Guide patients through our out-of-network experience with a positive attitude.
• Deliver 5-star customer service and collaborate with the team to meet care needs.

Conocimientos

Customer service experience

Hospitable and team-oriented

Strong communication and multi-tasking

Attention to detail and growth mindset

Educación

BA/BS degree preferred

Descripción del empleo

Spear Physical and Occupational Therapy in New York seeks a Care Coordinator for our Grand Central location to welcome patients and manage the flow of appointments. You will respond to phone calls and emails within 2 hours and guide patients through the out-of-network experience with a smile, delivering 5-star customer service.

We value empathy, clear communication, and a collaborative spirit to ensure every patient receives timely and compassionate care.