Care Coordinator: Patient Experience & Scheduling

Spear Physical Therapy; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits with PTO

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous PTO & holidays

Commuter FSA plan

Employee Perks discounts

Gym membership discounts

Company Events

Job summary

Spear Physical and Occupational Therapy in Armonk, NY seeks a Care Coordinator to welcome patients, manage appointments, and guide them through our out‑of‑network experience. You will respond to calls and emails within 2 hours and maintain a 24‑hour turnaround, ensuring a smooth, empathetic patient journey.

Join a team that values hospitality, clear communication, and collaborative care. The role offers growth opportunities, a supportive work environment, and access to comprehensive benefits.

Qualifications

• Customer service experience required or preferred.
• Friendly, hospitable, and team‑oriented.
• Strong communication and ability to multi‑task.
• Attention to detail with willingness to grow.

Responsibilities

• Welcome patients and support care coordination in the clinic.
• Respond to phone calls and emails within 2 hours, and within 24 hours at latest.
• Guide patients through our out‑of‑network experience.
• Contribute to 5‑star customer service and collaborative care.

Skills

Customer service

Hospitality mindset

Communication

Multi-tasking

Attention to detail

Education

BA/BS degree (preferred)

Job description

Spear Physical and Occupational Therapy in Armonk, NY seeks a Care Coordinator to welcome patients, manage appointments, and guide them through our out‑of‑network experience. You will respond to calls and emails within 2 hours and maintain a 24‑hour turnaround, ensuring a smooth, empathetic patient journey.

Join a team that values hospitality, clear communication, and collaborative care. The role offers growth opportunities, a supportive work environment, and access to comprehensive benefits.