Care Concierge & Patient Experience Coordinator

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

One Medical

Mental Health benefits

Medical benefits

401K Safe Harbor Match

Paid time off

Commuter FSA

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our NoHo Broadway clinic in Manhattan. You will welcome patients, manage phone and email responses within 2 hours and within 24 hours, and guide patients through the out-of-network experience, ensuring a 5-star customer service standard.

Responsibilities include greeting patients with a smile, supporting smooth appointment flow, and collaborating with the team to provide compassionate care.

Qualifications

• Experience in customer service is preferred.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.

Responsibilities

• Welcome patients and make them feel valued.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience and ensure 5-star service.

Skills

Customer service

Communication

Multi-tasking

Detail-oriented

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our NoHo Broadway clinic in Manhattan. You will welcome patients, manage phone and email responses within 2 hours and within 24 hours, and guide patients through the out-of-network experience, ensuring a 5-star customer service standard.

Responsibilities include greeting patients with a smile, supporting smooth appointment flow, and collaborating with the team to provide compassionate care.