Patient Experience Coordinator — Welcoming & Scheduling

Spear Physical Therapy; Hoboken (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits with EAP

Medical, Dental, Vision benefits

Commuter FSA Plan

401(K) Safe Harbor Match

Paid time off & holidays

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Hoboken, NJ is seeking a Care Coordinator to welcome patients and manage clinic flow. You will respond to calls and emails promptly, greet patients, and guide them through the out-of-network experience while delivering outstanding service.

We value a collaborative spirit and a strong focus on patient satisfaction, with opportunities for growth within a supportive team environment and a comprehensive benefits offering.

Qualifications

• Experience in customer service is required.
• Candidate should be hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Great attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Greet patients and guide them through the clinic experience.
• Support patient care by ensuring a welcoming environment.
• Deliver 5-star customer service and collaborate with the team.

Skills

Customer service

Hospitable / team-oriented

Strong communication

Attention to detail

BA/BS degree preferred

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Hoboken, NJ is seeking a Care Coordinator to welcome patients and manage clinic flow. You will respond to calls and emails promptly, greet patients, and guide them through the out-of-network experience while delivering outstanding service.

We value a collaborative spirit and a strong focus on patient satisfaction, with opportunities for growth within a supportive team environment and a comprehensive benefits offering.