Guest Experience Call Center Specialist

Massanutten Resort; McGaheysville (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Massanutten Resort in Virginia seeks a friendly Call Center Agent to be the first point of contact for onsite and offsite guests. You will assist callers, greet arrivals, provide accommodation and amenity information, and help craft memorable vacation itineraries.

The ideal candidate has a customer-service mindset, strong problem-solving skills, and basic computer proficiency. Prior hotel or resort experience is a plus, along with knowledge of local attractions and activities.

Qualifications

• Customer service experience or aptitude required.
• Ability to solve problems and think on your feet.
• Basic computer literacy and familiarity with common software.

Responsibilities

• Serve as primary point of contact for Resort guests.
• Plan and reserve vacation itineraries.
• Respond to email, chat, and phone inquiries.

Skills

Customer service

Problem-solving

General computer skills

Job description

Massanutten Resort in Virginia seeks a friendly Call Center Agent to be the first point of contact for onsite and offsite guests. You will assist callers, greet arrivals, provide accommodation and amenity information, and help craft memorable vacation itineraries.

The ideal candidate has a customer-service mindset, strong problem-solving skills, and basic computer proficiency. Prior hotel or resort experience is a plus, along with knowledge of local attractions and activities.