Guest Experience & BOPS Specialist — Flexible Hours

Macy's; South Portland (ME); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Holidays

Job summary

Macy's is hiring an At Your Service Center Colleague in South Portland, ME. You will help deliver a seamless, personalized shopping experience, supporting BOPS, returns, and order pickups while upholding Macy's service standards. The role requires multitasking, problem-solving, attention to detail and a customer-first mindset.

Shifts include nights, weekends, and holidays. You'll also help keep the shopping space clean, organized, and inviting, ensuring customers feel welcome from the moment

Qualifications

• Customer service skills with a retail mindset.
• Ability to multitask and stay organized in a fast-paced store.
• Strong communication with customers and teammates.
• Flexible availability for varied shifts, including weekends/holidays.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Ensure pickup and return areas are organized and clean.
• Assist customers, explain loyalty benefits, and process transactions.
• Maintain a welcoming, efficient store environment and collaborate with team.

Skills

Customer service

Multi-tasking

Communication

Flexibility

Teamwork

Attention to detail

Problem solving

Tools

POS system

Cash register

Handheld devices

Job description

Macy's is hiring an At Your Service Center Colleague in South Portland, ME. You will help deliver a seamless, personalized shopping experience, supporting BOPS, returns, and order pickups while upholding Macy's service standards. The role requires multitasking, problem-solving, attention to detail and a customer-first mindset.

Shifts include nights, weekends, and holidays. You'll also help keep the shopping space clean, organized, and inviting, ensuring customers feel welcome from the moment