Guest Experience & BOPs Specialist

Macy's; Virginia; On-site; USD 18,000 - 25,000; Full time

Job summary

Macy's At Your Service Colleague provides a seamless, personalized shopping experience by supporting BOPS, returns, and order pickups. You will help ensure the checkout process is smooth, assist customers with product inquiries, and keep the sales floor inviting and well-organized.

The role emphasizes strong customer service, teamwork and a willingness to work flexible hours including nights, weekends, and holidays to meet store needs.

Qualifications

• Strong multitasking and customer-focused mindset.
• Ability to work nights, weekends and holidays.
• Proficient in handling transactions and guiding customers.

Responsibilities

• Support Buy Online Pickup In Store (BOPS) and returns.
• Assist customers to complete transactions and locate items.
• Maintain clean, organized pickup/return areas and the sales floor.
• Contribute to achieving daily sales goals and delivering great service.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Tools

POS systems

Job description

Macy's At Your Service Colleague provides a seamless, personalized shopping experience by supporting BOPS, returns, and order pickups. You will help ensure the checkout process is smooth, assist customers with product inquiries, and keep the sales floor inviting and well-organized.

The role emphasizes strong customer service, teamwork and a willingness to work flexible hours including nights, weekends, and holidays to meet store needs.