Guest Experience Associate, At Your Service Center

Macy's; South Portland (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts.

Performance-based incentives.

Annual merit review.

Employee Assistance Program withMental

Health insurance

Job summary

Join Macy's in South Portland, ME as an At Your Service Center Colleague. You will help deliver a seamless shopping experience, support Buy Online Pick Up In Store, handle returns, and assist customers across a fast-paced, friendly environment.

The role emphasizes warmth, multitasking, and the ability to meet daily sales goals while providing genuine hospitality. Flexible shifts, including nights and weekends, are available and you will help keep the store welcoming and organized for every guest.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem.

Responsibilities

• Every day starts with a positive example. As an At Your Service Colleague (AYS), you come in energized and ready to make an impact – wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas are clean, organized, and ready for customers.
• You lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick‑up experience is friction‑free.
• They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Job description

Join Macy's in South Portland, ME as an At Your Service Center Colleague. You will help deliver a seamless shopping experience, support Buy Online Pick Up In Store, handle returns, and assist customers across a fast-paced, friendly environment.

The role emphasizes warmth, multitasking, and the ability to meet daily sales goals while providing genuine hospitality. Flexible shifts, including nights and weekends, are available and you will help keep the store welcoming and organized for every guest.