Guest Experience Bellperson

montage; Park City (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Montage in Park City, Utah seeks a Bellperson to assist the Rooms leadership team and enhance guest experiences. You will engage guests throughout the hotel and manage the full-cycle luggage experience.

The role requires hospitality focus, prior customer service experience, and ability to communicate clearly in English. Responsibilities include luggage program, room orientations, delivering amenities, and occasional drop-offs as needed.

Qualifications

• Two years of customer service experience required.
• Must be able to read, write, and understand English.
• High school diploma or equivalent required.
• Luxury hotel experience preferred.

Responsibilities

• Assist with full-cycle guest luggage program.
• Facilitate hotel room orientations and deliver amenities to guest rooms as needed.
• Knowledge about hotel rooms, services, and features to relay to guests.
• Drive hotel vehicles off-property short distances for guest drop-offs/pick-ups or item retrievals.

Skills

Customer service

English proficiency

Education

High School Diploma or equivalent

Job description

Montage in Park City, Utah seeks a Bellperson to assist the Rooms leadership team and enhance guest experiences. You will engage guests throughout the hotel and manage the full-cycle luggage experience.

The role requires hospitality focus, prior customer service experience, and ability to communicate clearly in English. Responsibilities include luggage program, room orientations, delivering amenities, and occasional drop-offs as needed.