Luxury Bellperson & Guest Experience Associate

montage; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plan with company  匹

Hotel discounts

Free lunch per working shift

Free uniform dry cleaning

Paid Time Off

Job summary

Montage International in Chicago seeks a Bellperson to warmly engage guests and manage the full-cycle luggage experience, contributing to guest satisfaction and hotel operations.

You will support the Rooms leadership team, handle orientations, deliver amenities, and relay information about rooms and services. A strong hospitality background helps you excel.

We offer competitive pay, comprehensive benefits, and opportunities to grow within our luxury hotel brand.

Qualifications

• Minimum of two years of experience in customer service.
• Must be able to speak, read, write and understand English, the primary language used in the workplace.
• High School Diploma or equivalent.
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Responsibilities

• Assisting with full-cycle guest luggage program.
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed.
• Working knowledge about hotel rooms, services and features and relaying information to guests.
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Skills

Customer service experience

English proficiency

Education

High School Diploma or equivalent

Job description

Montage International in Chicago seeks a Bellperson to warmly engage guests and manage the full-cycle luggage experience, contributing to guest satisfaction and hotel operations.

You will support the Rooms leadership team, handle orientations, deliver amenities, and relay information about rooms and services. A strong hospitality background helps you excel.

We offer competitive pay, comprehensive benefits, and opportunities to grow within our luxury hotel brand.