Guest Experience Bellperson – Luggage & Amenities

montage; Chicago (IL); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

401(k) retirement plan with company-m匹

Paid Time Off (Sick Time)

free uniform dry cleaning

free lunch per working shift

hotel discounts

Zusammenfassung

Montage International is seeking a Bellperson to support the Rooms leadership team in delivering exceptional guest experiences. The role focuses on engaging guests and managing luggage services while aligning with the company’s goals, mission, and values.

Responsibilities include full-cycle luggage program management, room orientation support, and relaying hotel services information to guests. Prior bell experience and luxury hotel exposure are preferred; English fluency is required.

Qualifikationen

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Aufgaben

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Kenntnisse

Customer service

English proficiency

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Montage International is seeking a Bellperson to support the Rooms leadership team in delivering exceptional guest experiences. The role focuses on engaging guests and managing luggage services while aligning with the company’s goals, mission, and values.

Responsibilities include full-cycle luggage program management, room orientation support, and relaying hotel services information to guests. Prior bell experience and luxury hotel exposure are preferred; English fluency is required.