Guest Experience Bell Attendant

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Free parking

Discounts on hotel stays

Tuition reimbursement

Life insurance

Job summary

Live! Casino & Hotel Maryland is seeking a Bell Person to warmly greet guests, assist with luggage, explain hotel facilities, and ensure a smooth arrival and departure experience. You will support front desk operations and maintain lobby areas in a fast-paced casino-hotel setting.

The role emphasizes professional appearance, strong communication, and flexibility in shifts, with duties including luggage handling, guest guidance, and potential valet tasks in a union environment.

Qualifications

• High school diploma or GED required.
• Customer contact experience required.
• Second language may be desired.

Responsibilities

• Show guests to room assisting them with their luggage (45%).
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions (15%).
• Check luggage for hotel guests both for day and overnight (15%).
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts (5%).
• Open doors while guests are being greeted in a friendly and courteous manner (5%).
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests (3%).
• Post the daily events board and entertainment board in the lobby (3%).
• Maintain an open communication line through all shifts by proper use of log (2%).
• Deliver messages and valet to guest rooms (2%).
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet
• Assist front desk with key inventory twice weekly.
• Maintain a professional appearance and mannerism
• Other duties as assigned

Skills

Guest services

Communication

Flexibility

Hotel services knowledge

Driving credentials

Education

High school diploma or GED

Job description

Live! Casino & Hotel Maryland is seeking a Bell Person to warmly greet guests, assist with luggage, explain hotel facilities, and ensure a smooth arrival and departure experience. You will support front desk operations and maintain lobby areas in a fast-paced casino-hotel setting.

The role emphasizes professional appearance, strong communication, and flexibility in shifts, with duties including luggage handling, guest guidance, and potential valet tasks in a union environment.