Guest Services Bell Attendant - Welcome Guests & Luggage

Fortune Bay Resort Casino

Tower (MN)

On-site

USD 19,000 - 25,000

Full time

14 days+
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Job summary

Fortune Bay Resort Casino in Tower, MN seeks a friendly Bell Person to assist guests with luggage, greet arrivals, and provide information about resort amenities. You will help maintain a clean lobby, stock bell carts, and support departure processes while delivering a welcoming experience.

The role emphasizes customer service, teamwork, and reliability, with the chance to share local attractions and events with guests.

Qualifications

  • Ability to lift and carry luggage: frequently up to 50 lbs and periodically up to 75 lbs with team lift.
  • Ability to perform physical tasks.
  • Preferred experience in a resort, hotel, or casino setting.
  • Customer service or hospitality experience preferred but not required.
  • Fast-paced environment requiring good mental and physical health.

Responsibilities

  • Greet and welcome guests upon arrival in a friendly and professional manner.
  • Assist guests with luggage.
  • Provide guests with information about the resort’s amenities and services.
  • Maintain a clean and orderly lobby and entrance area.
  • Respond promptly to guest inquiries, complaints, and requests with emphasis on customer service and satisfaction.
  • Ensure bell cart is stocked and in good condition.
  • Assist with the departure process, including handling luggage.
  • Maintain knowledge of local events and attractions to provide useful recommendations.

Skills

Customer service
Luggage handling
Guest greeting
Resort information

Job description

Fortune Bay Resort Casino in Tower, MN seeks a friendly Bell Person to assist guests with luggage, greet arrivals, and provide information about resort amenities. You will help maintain a clean lobby, stock bell carts, and support departure processes while delivering a welcoming experience.

The role emphasizes customer service, teamwork, and reliability, with the chance to share local attractions and events with guests.

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