Guest Services Bell Attendant - Welcome Guests & Luggage

Fortune Bay Resort Casino

Tower (MN)

On-site

USD 19,000 - 25,000

Full time

14 days+

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Job summary

Fortune Bay Resort Casino in Tower, MN seeks a friendly Bell Person to assist guests with luggage, greet arrivals, and provide information about resort amenities. You will help maintain a clean lobby, stock bell carts, and support departure processes while delivering a welcoming experience.

The role emphasizes customer service, teamwork, and reliability, with the chance to share local attractions and events with guests.

Qualifications

Ability to lift and carry luggage: frequently up to 50 lbs and periodically up to 75 lbs with team lift.
Ability to perform physical tasks.
Preferred experience in a resort, hotel, or casino setting.
Customer service or hospitality experience preferred but not required.
Fast-paced environment requiring good mental and physical health.

Responsibilities

Greet and welcome guests upon arrival in a friendly and professional manner.
Assist guests with luggage.
Provide guests with information about the resort’s amenities and services.
Maintain a clean and orderly lobby and entrance area.
Respond promptly to guest inquiries, complaints, and requests with emphasis on customer service and satisfaction.
Ensure bell cart is stocked and in good condition.
Assist with the departure process, including handling luggage.
Maintain knowledge of local events and attractions to provide useful recommendations.