Front Desk Guest Experience Specialist

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Front Office Associate to check in/out hotel guests courteously and efficiently; process payments according to established hotel requirements for a four-star property; provide information to guests or visitors, and work as part of the Front Office team to ensure a seamless guest experience.

You will maintain knowledge of hotel features, room types, rates, daily house counts, arrivals and departures, and package details; handle wake-up calls, VIP

Responsibilities

• Check in/out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information to any guest or visitor inquiry.
• Work as part of the Front Office team to insure a seamless experience for the guest.
• Maintain knowledge of all hotel features/services, room types, rates, daily house counts, arrivals/departures.
• Communicate VIP arrivals and guest requests to designated personnel.

Job description

Live! Casino & Hotel Maryland is seeking a Front Office Associate to check in/out hotel guests courteously and efficiently; process payments according to established hotel requirements for a four-star property; provide information to guests or visitors, and work as part of the Front Office team to ensure a seamless guest experience.

You will maintain knowledge of hotel features, room types, rates, daily house counts, arrivals and departures, and package details; handle wake-up calls, VIP