Guest Bell Desk Concierge

Delta-Downs-Racetrack-Casino-Hotel; Vinton (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Bell Person to provide friendly guest service, assist with luggage, and coordinate luggage handling for arriving and departing groups. You will greet guests, communicate with staff and Tour Escorts, and support front desk operations to ensure smooth guest experiences.

The role requires standing for long periods, lifting up to 75 pounds, and presenting a professional appearance with strong English communication.

Qualifications

• High school diploma or GED required.
• Previous hotel/casino bellman experience preferred.
• Able to stand and walk for extended periods.
• Must lift up to 75 pounds.
• Professional appearance and excellent communication skills.
• Must obtain/maintain any necessary certifications and/or licenses as required by gaming regulations.

Responsibilities

• Greet guests upon arrival at the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and carry or transport luggage to and from the rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange for guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or unclaimed luggage.
• Other duties as assigned by management.

Skills

Fluent English

Communication skills

Customer service

Education

High school diploma or GED

Job description

Boyd Gaming Corporation is seeking a Bell Person to provide friendly guest service, assist with luggage, and coordinate luggage handling for arriving and departing groups. You will greet guests, communicate with staff and Tour Escorts, and support front desk operations to ensure smooth guest experiences.

The role requires standing for long periods, lifting up to 75 pounds, and presenting a professional appearance with strong English communication.