Guest Experience Associate — Stadium Events

BEST Crowd Management; Smyrna (GA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Career growth opportunities

Training and development programs

Flexible scheduling

Diversity and inclusion

Job summary

BEST Crowd Management partners with Georgia Tech to staff Guest Services at Bobby Dodd Stadium in Atlanta, GA. This part-time role focuses on delivering exceptional service to event attendees and ensuring a memorable experience.

Ideal candidates are reliable, have a high school diploma, and bring prior customer service or hospitality experience. Evening, weekend, and holiday availability is required to align with event schedules.

Qualifications

• Experience in customer service or related roles.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends and holidays.
• Physical stamina to stand, walk, and engage in activities for extended periods.
• Reliability, punctuality and strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting attendees.
• Assist with event set-up, including arranging equipment and signage.
• Monitor event areas for cleanliness, organization and policy compliance.
• Answer questions and provide information about the event and facilities.
• Guide guests to seating, restrooms, concessions, and exits.
• Address inquiries, complaints, or issues promptly and professionally.
• Collaborate with staff, vendors, and teams for smooth operations.
• Assist with crowd management when necessary to ensure safety.

Skills

Customer service

Communication

Flexibility

Stamina

Punctuality

Education

High school diploma

Job description

BEST Crowd Management partners with Georgia Tech to staff Guest Services at Bobby Dodd Stadium in Atlanta, GA. This part-time role focuses on delivering exceptional service to event attendees and ensuring a memorable experience.

Ideal candidates are reliable, have a high school diploma, and bring prior customer service or hospitality experience. Evening, weekend, and holiday availability is required to align with event schedules.