Guest Experience Associate - Part-Time Front Desk (Weekends)

General Hotels Corporation; Fort Myers (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

401(k) with Company Match

Earned Wage Access ('On-Demand Pay')

Company Paid Employee Assistance Plan

Perks through Benefit Hub

Generous Time Off Package

Job summary

General Hotels Corporation is seeking a friendly, professional Part Time Front Desk Agent to join our team in Fort Myers, FL. You’ll be the face of the hotel, greeting guests and delivering memorable experiences from check-in to check-out.

This role requires weekend availability and a passion for hospitality. You’ll thrive in a fast-paced environment, collaborate with other teams, and maintain accuracy in guest records while upholding brand standards.

Qualifications

• Previous customer service experience required.
• Previous hotel or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Responsibilities

• Welcome guests with a friendly and professional attitude
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest-ready front desk environment
• Follow company policies, brand standards, and operational procedures
• Support overall hotel operations as needed

Skills

Communication

Customer service

Hospitality

Multitasking

Professionalism

Attention to detail

Reliability

Tools

Computer skills

Job description

General Hotels Corporation is seeking a friendly, professional Part Time Front Desk Agent to join our team in Fort Myers, FL. You’ll be the face of the hotel, greeting guests and delivering memorable experiences from check-in to check-out.

This role requires weekend availability and a passion for hospitality. You’ll thrive in a fast-paced environment, collaborate with other teams, and maintain accuracy in guest records while upholding brand standards.