Front Desk & Guest Experience Specialist — Flexible Hours

ADP, Inc.; Fort Myers (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

HSA

401K retirement benefits

Paid time off

Flexible scheduling

Job summary

Bermuda Lakes in Fort Myers, FL is seeking a receptionist to serve as the primary contact, manage reservations, check-ins/check-outs, and guest services to ensure a welcoming experience.

You will handle phone lines, process payments, answer inquiries, and keep the front desk organized, while supporting resort events and general admin tasks. A friendly, professional attitude and flexibility to work Monday–Saturday are essential; prior hospitality experience is a plus.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Friendly, professional, and welcoming personality.

Responsibilities

• Check-in and Check-out: Welcome arriving guests, register guests, assign RV sites, explain resort rules and amenities, and efficiently process departures.
• Reservations: Manage phone, email, and online reservation requests using property management software (Newbook), including making changes and cancellations as needed.
• Customer Service: Answer incoming calls, respond to guest inquiries, and handle guest concerns or complaints professionally and courteously.
• Front Office Duties: Keep the front office organized, welcoming, and tidy; sort and distribute mail; maintain accurate records; and assist with general administrative tasks.
• Events & Rallyes: Assist the manager with hosting rallies and resort events, including coordinating schedules, assisting with registration, setting up activities, and helping ensure events run smoothly.
• First Impressions: Serve as a friendly and professional first point of contact for guests and help create a warm, welcoming atmosphere throughout the resort.
• Resort Support: Be willing to pitch in wherever needed throughout the resort. This may include assisting with light cleaning, preparing common areas, helping with resort activities, delivering items, checking on facilities, or assisting other team members during busy periods.

Skills

Customer service

Communication

Friendly demeanor

Multitasking

Education

High school diploma or equivalent

Tools

Newbook

Job description

Bermuda Lakes in Fort Myers, FL is seeking a receptionist to serve as the primary contact, manage reservations, check-ins/check-outs, and guest services to ensure a welcoming experience.

You will handle phone lines, process payments, answer inquiries, and keep the front desk organized, while supporting resort events and general admin tasks. A friendly, professional attitude and flexibility to work Monday–Saturday are essential; prior hospitality experience is a plus.