Night Auditor & Guest Experience Specialist

OCI Hospitality; Fort Myers (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

OCI Hospitality in Fort Myers, FL seeks a Front Desk Agent to provide outstanding guest service, handle check-in/check-out, and address inquiries promptly.

You will listen to guests, anticipate needs, maintain a professional appearance, and coordinate with teams to ensure a seamless stay. A calm, courteous, and proactive approach is essential to uphold our service standards and guest satisfaction.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Completes daily management operations reports.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Job description

OCI Hospitality in Fort Myers, FL seeks a Front Desk Agent to provide outstanding guest service, handle check-in/check-out, and address inquiries promptly.

You will listen to guests, anticipate needs, maintain a professional appearance, and coordinate with teams to ensure a seamless stay. A calm, courteous, and proactive approach is essential to uphold our service standards and guest satisfaction.