Guest Experience Specialist — Front Desk

Prime Group; Fort Myers (FL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Prime Group in Fort Myers, FL is seeking a Front Desk Agent to welcome guests, manage check-in and check-out, and help create an outstanding stay from arrival to departure. The position emphasizes warm, guest-focused service and a professional front desk presence.

The role includes handling night audit, coordinating withFood & Beverage and other departments to ensure guest satisfaction across all hotel operations.

Qualifications

• High school diploma required.
• 3 years of experience in a similar hotel/front desk role.
• Experience with hotel brand systems.
• Excellent interpersonal and organizational skills.
• Strong telephone skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Guarantee total guest satisfaction.
• Handle guest check-in and check-out.
• Maintain effective communication within the department.
• Assist guests with requests and information.
• Operate front office systems and balance cash.
• Provide safety and security knowledge.

Skills

Interpersonal communication

Guest service

Time management

Education

High school diploma

Job description

Prime Group in Fort Myers, FL is seeking a Front Desk Agent to welcome guests, manage check-in and check-out, and help create an outstanding stay from arrival to departure. The position emphasizes warm, guest-focused service and a professional front desk presence.

The role includes handling night audit, coordinating withFood & Beverage and other departments to ensure guest satisfaction across all hotel operations.