Guest Experience Associate (Museum & Memorial)

The-National-September-11-Memorial-; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

The 9/11 Memorial & Museum in New York is seeking a full-time Associate for the Visitor Services team. You will welcome visitors, orient the line, sell tickets and audio guides, and provide accurate information on amenities and programs.

This onsite role requires working holidays, weekends, and peak days, with duties both outdoors and indoors in all weather. Strong interpersonal skills and cash handling are essential.

Qualifications

• 1-3 years of customer service experience, preferably within museums or tourism.
• Cash handling experience required.

Responsibilities

• Proactively greet and welcome visitors to the memorial and museum
• Orient and greet visitors as they join the line to enter the museum
• Sell tickets, audio guides, and tours at the Box Office
• Scan tickets at museum entry points
• Hang and tag visitor belongings in the coat check
• Provide visitors with accurate and engaging information on amenities and programs
• Support wayfinding on the memorial plaza and in the museum
• Cultivate a strong knowledge of memorial and museum content
• Interact positively with the public, colleagues, and other museum staff
• Enforce institutional policies and procedures while maintaining outstanding customer service

Skills

Customer service

Interpersonal communication

Cash handling

Visitor services

Job description

The 9/11 Memorial & Museum in New York is seeking a full-time Associate for the Visitor Services team. You will welcome visitors, orient the line, sell tickets and audio guides, and provide accurate information on amenities and programs.

This onsite role requires working holidays, weekends, and peak days, with duties both outdoors and indoors in all weather. Strong interpersonal skills and cash handling are essential.