Visitor Services Associate (Part-Time)

The New York Historical; New York (NY); On-site; USD 28,000 - 39,000; Part time

Job summary

The New York Historical is seeking part-time Visitor Services Associates for its Visitor Services department. Associates staff admissions, memberships, coat check, auditorium, switchboard and call center, performing related duties to ensure a welcoming museum experience.

Candidates must be able to work at least one weekend day per week and on holidays when the museum is open. This role is covered by a collective bargaining agreement between The New York Historical and Local 2110, UAW.

Qualifications

• High school diploma or GED required; associates or bachelor’s degree preferred.
• 1 year of customer service/cashier experience, ideally in a museum/arts setting.
• Strong verbal communication and ability to interact with customers, coworkers and vendors.

Responsibilities

• Staff admissions and memberships desk, coat check, auditorium, switchboard and call center.
• Accurately maintain a cash drawer during shifts and answer visitor questions.
• Explain and enforce health and safety procedures; operate coat room.
• Distribute assistive listening devices and other ADA-related aids.
• Additional duties as requested.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Education

High School diploma or GED

Associates or Bachelor's degree preferred

Job description

Position:

Visitor Services Associate (Part-Time)

Location:

New York, NY

Job Id:

422

# of Openings:

1

JOB TITLE:

Visitor Services Associate (Part-Time)

DEPARTMENT:

Visitor Services

REPORTS TO:

Vice President of Visitor Services

JOB SUMMARY

The New York Historical is seeking part-time Visitor Services Associates for its Visitor Services department. Visitor Services Associates staff New York Historical’s admissions and membership desk, coat check, auditorium, switchboard and call center in addition to other related tasks. Candidates must be available to work at least one weekend day per week plus availability to work on holidays when the museum is open to the public. This role is covered by a collective bargaining agreement between New York Historical and Local 2110, UAW.

ESSENTIAL JOB DUTIES

• Sells museum admissions and memberships to visitors;
• Accurately maintains a cash drawer during their shift;
• Assists and answers questions from visitors;
• Helps explain and enforce health and safety procedures;
• Attends and operates the coat room;
• Processes visiting guests who have meetings with staff;
• Answers the main switchboard phone and accurately transfers calls;
• Distributes assistive listening devices and other exhibition aids related to ADA accessibility;
• Additional duties as requested.

REQUIREMENTS

• High School diploma or GED required;Associates or Bachelor’s degree in a related field is preferred;
• 1 year customer service/cashier experience, preferably in a museum/arts setting;
• High level of verbal communication skills;
• Ability to interact with customers, coworkers and vendors in a personable and engaging manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee with or without accommodation, to successfully perform the essential functions of this job.

The employee may be required to stand or sit for extended periods of time and lift objects over their head.

COMPENSATION

Salary: $23.75/hour

The New York Historical is an Equal Opportunity Employer.