Memorial & Museum Visitor Experience Associate

9/11 Memorial & Museum; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

The 9/11 Memorial & Museum is seeking a full-time Associate for onsite Visitor Services. You will rotate through public-facing posts, welcome and orient visitors, process transactions at the Box Office, and provide accurate information on museum programs and amenities.

Associates are expected to work holidays, weekends, and peak visitation days, including the period between Christmas and New Year, standing for long hours in all weather. Excellent communication and customer service are essential.

Qualifications

• 1-3 years of customer service experience, preferably within museums or tourism.
• Cash handling experience required.

Responsibilities

• Proactively greet and welcome visitors to the memorial and museum
• Orient and greet visitors as they join the line to enter the museum
• Sell tickets, audio guides, and tours at the Box Office
• Scan tickets at museum entry points
• Properly hang and tag visitor belongings in the coat check
• Provide visitors with accurate and engaging information on amenities and programs
• Support wayfinding on the memorial plaza and in the museum
• Cultivate a strong knowledge of memorial and museum content
• Interact positively with the public, colleagues, and other museum staff
• Enforce institutional policies and procedures while maintaining outstanding customer service

Skills

Customer service

Cash handling

Job description

The 9/11 Memorial & Museum is seeking a full-time Associate for onsite Visitor Services. You will rotate through public-facing posts, welcome and orient visitors, process transactions at the Box Office, and provide accurate information on museum programs and amenities.

Associates are expected to work holidays, weekends, and peak visitation days, including the period between Christmas and New Year, standing for long hours in all weather. Excellent communication and customer service are essential.