Visitor Services Associate (Full-Time)

The-National-September-11-Memorial-; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

The 9/11 Memorial & Museum in New York is seeking a full-time Associate for the Visitor Services team. You will welcome visitors, orient the line, sell tickets and audio guides, and provide accurate information on amenities and programs.

This onsite role requires working holidays, weekends, and peak days, with duties both outdoors and indoors in all weather. Strong interpersonal skills and cash handling are essential.

Qualifications

• 1-3 years of customer service experience, preferably within museums or tourism.
• Cash handling experience required.

Responsibilities

• Proactively greet and welcome visitors to the memorial and museum
• Orient and greet visitors as they join the line to enter the museum
• Sell tickets, audio guides, and tours at the Box Office
• Scan tickets at museum entry points
• Hang and tag visitor belongings in the coat check
• Provide visitors with accurate and engaging information on amenities and programs
• Support wayfinding on the memorial plaza and in the museum
• Cultivate a strong knowledge of memorial and museum content
• Interact positively with the public, colleagues, and other museum staff
• Enforce institutional policies and procedures while maintaining outstanding customer service

Skills

Customer service

Interpersonal communication

Cash handling

Visitor services

Job description

The 9/11 Memorial & Museum Visitor Services team is seeking a full-time Associate. Associates rotate through public-facing posts where they welcome and orient visitors, process ticketing transactions, and provide accurate information on amenities and museum programs. Associates are expected to maintain proper decorum and create meaningful experiences for visitors as they explore personal stories of loss, recovery, and hope.

This is an onsite job with an expectation to work holidays, weekends, and peak visitation days, including the week between Christmas and the New Year.

Role and Responsibilities

• Proactively greet and welcome visitors to the memorial and museum
• Orient and greet visitors as they join the line to enter the museum
• Sell tickets, audio guides, and tours at the Box Office
• Scan tickets at museum entry points
• Properly hang and tag visitor belongings in the coat check
• Provide visitors with accurate and engaging information on amenities and programs
• Support wayfinding on the memorial plaza and in the museum
• Cultivate a strong knowledge of memorial and museum content
• Interact positively with the public, colleagues, and other museum staff
• Enforce institutional policies and procedures while maintaining outstanding customer service

Associates are expected to-

• Work (5) 9-hour shifts per week
• Work weekends and holidays
• Work both outdoors on the memorial and indoors at the museum in all weather
• Stand for long hours
• Take direction from Supervisors and Managers
• Demonstrate strong interpersonal and communication skills
• Be comfortable working with a diverse international public in a busy environment

Qualifications

• 1-3 years of customer service experience, preferably within museums or tourism
• Cash handling experience required

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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at [e-mail] with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.