Visitor Services Associate (Part-Time)

Nyhistory; New York (NY); On-site; USD 48,000 - 52,000; Part time

Job summary

The New York Historical is seeking part-time Visitor Services Associates for its Visitor Services department. The position staffs admissions and membership desk, coat check, auditorium, switchboard and call center.

Availability for at least one weekend day per week and holidays is required; the role is covered by a collective bargaining agreement with Local 2110, UAW. Applicants should have a high school diploma or GED, plus 1 year of customer service or cashier experience, ideally in a

Qualifications

• High School diploma or GED required; Associates or Bachelor's degree in a related field is preferred.
• 1 year customer service/cashier experience, preferably in a museum/arts setting.
• High level of verbal communication skills.
• Ability to interact with customers, coworkers and vendors in a personable and engaging manner.

Responsibilities

• Sells museum admissions and memberships to visitors;
• Accurately maintains a cash drawer during their shift;
• Assists and answers questions from visitors;
• Helps explain and enforce health and safety procedures;
• Attends and operates the coat room;
• Processes visiting guests who have meetings with staff;
• Answers the main switchboard phone and accurately transfers calls;
• Distributes assistive listening devices and other exhibition aids related to ADA accessibility;
• Additional duties as requested.

Skills

Customer service

Verbal communication

Interpersonal skills

Cash handling

Education

High School diploma or GED

Associate's or Bachelor's degree

Job description

Position:Visitor Services Associate (Part-Time)

Location: New York, NY

Job Id:422

# of Openings:1

JOB TITLE:Visitor Services Associate (Part-Time)

DEPARTMENT:Visitor Services

REPORTS TO:Vice President of Visitor Services

New York’s first museum, The New York Historical is a leading cultural institution documenting over 400 years of American history through a peerless collection of art, documents, and artifacts. Our offerings span groundbreaking exhibitions; acclaimed educational programs for teachers and students nationwide; and thought-provoking conversations among leading scholars, journalists, and thinkers about the past, present, and future of the American experiment. The New York Historical is a museum of museums and a collection of collections. We are home to the Patricia D. Klingenstein Library, the Center for Women’s History, the Reiss Family Graduate Institute for Constitutional History, the Dorothy Tapper Goldman Center for Teaching Democracy, the DiMenna Children’s History Museum, and the future American LGBTQ+ Museum. We elevate the perspectives and scholarship that define the United States’ democratic heritage and challenge us all to shape our ongoing history for the better.

JOB SUMMARY

The New York Historical is seeking part-time Visitor Services Associates for its Visitor Services department. Visitor Services Associates staff New York Historical’s admissions and membership desk, coat check, auditorium, switchboard and call center in addition to other related tasks. Candidates must be available to work at least one weekend day per week plus availability to work on holidays when the museum is open to the public. This role is covered by a collective bargaining agreement between New York Historical and Local 2110, UAW.

ESSENTIAL JOB DUTIES

• Sells museum admissions and memberships to visitors;
• Accurately maintains a cash drawer during their shift;
• Assists and answers questions from visitors;
• Helps explain and enforce health and safety procedures;
• Attends and operates the coat room;
• Processes visiting guests who have meetings with staff;
• Answers the main switchboard phone and accurately transfers calls;
• Distributes assistive listening devices and other exhibition aids related to ADA accessibility;
• Additional duties as requested.

REQUIREMENTS

• High School diploma or GED required;Associates or Bachelor’s degree in a related field is preferred;
• 1 year customer service/cashier experience, preferably in a museum/arts setting;
• High level of verbal communication skills;
• Ability to interact with customers, coworkers and vendors in a personable and engaging manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee with or without accommodation, to successfully perform the essential functions of this job.

The employee may be required to stand or sit for extended periods of time and lift objects over their head.

COMPENSATION

Salary: $23.75/hour

The New York Historical is an Equal Opportunity Employer.

The New York Historical is an Equal Opportunity Employer. Employment related decisions are made without discrimination based on any factor protected by law.

Applicants who are unable or limited in their ability to use our online application system may contact us at [e-mail] for assistance with requesting a reasonable accommodation.