Guest Experience Associate — Hospitality & Rentals

Siegel Group Nevada Inc; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Siegel Select Florence is seeking a Customer Service Representative to warmly greet guests, answer phones promptly, and promote room availability.

You will handle cash and postings, maintain accurate records, and assist residents with inquiries and work orders in a fast-paced, friendly environment. This position requires a HS diploma and at least 6 months of customer service experience, with weekend shifts expected.

Qualifications

• HS Diploma or equivalent.
• 6 months customer service experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet customers in a friendly manner as they enter.
• Answer phones quickly and courteously, within 3 rings.
• Know room openings and availability.
• Sell rooms in person and on the telephone; post Craigslist ads daily.
• Handle cash and charge transactions accurately.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures.
• Take work orders from residents and enter in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.
• Other duties as assigned.

Skills

Customer service

Phone skills

Cash handling

Education

HS Diploma or equivalent

Job description

Siegel Select Florence is seeking a Customer Service Representative to warmly greet guests, answer phones promptly, and promote room availability.

You will handle cash and postings, maintain accurate records, and assist residents with inquiries and work orders in a fast-paced, friendly environment. This position requires a HS diploma and at least 6 months of customer service experience, with weekend shifts expected.