Guest Services Associate – Hospitality & Extended-Stay

Siegel Group Nevada; Montgomery (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

Siegel Group Nevada in Montgomery, AL seeks a Customer Service Representative to greet guests, answer calls, and maintain an inviting office. This role is the first contact for current and prospective residents, requiring a friendly demeanor and accuracy in transactions.

Responsibilities include selling rooms, processing payments, handling deposits, taking work orders, and keeping records. HS diploma and 6 months of customer service experience required; weekend shifts are common.

Qualifications

• HS Diploma or equivalent required.
• At least 6 months of customer service experience desired.
• Must be legally able to work within State and Federal guidelines.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.
• Other duties as assigned

Skills

Customer service

Cash handling

Telephone etiquette

Education

HS Diploma or equivalent

Job description

Siegel Group Nevada in Montgomery, AL seeks a Customer Service Representative to greet guests, answer calls, and maintain an inviting office. This role is the first contact for current and prospective residents, requiring a friendly demeanor and accuracy in transactions.

Responsibilities include selling rooms, processing payments, handling deposits, taking work orders, and keeping records. HS diploma and 6 months of customer service experience required; weekend shifts are common.