Customer Service Representative

Siegel Group Nevada; Florence (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

Siegel Group Nevada seeks a Customer Service Representative for Siegel Select Florence in Florence, KY. You will greet guests, assist with room availability, and process transactions to ensure a positive first impression.

Requirements include a HS Diploma or equivalent and at least 6 months of customer service experience; must be legally eligible to work in the United States; weekend/holiday availability is expected in a fast-paced environment.

Qualifications

• HS Diploma or equivalent is required.
• At least 6 months of customer service experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet customers in a friendly, positive manner as they enter the property and answer phones quickly and courteously.
• Know room openings and availability and assist guests accordingly.
• Sell rooms to guests in person and over the phone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe and keep cash records.
• Maintain accurate records of vacant rooms and close-out procedures including deposits and reports, and set alarms.
• Take work orders from residents and enter them correctly in the system.
• Receive and distribute mail to residents.
• Keep the office clean and inviting.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Phone etiquette

Education

HS Diploma or equivalent

Job description

Job Details

Job Location: Siegel Select Florence - Florence, KY 41042

Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.

Role Summary

Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned

Qualifications

• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines

Physical Requirements / Working Conditions

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment