Guest Experience Associate — Front Desk | Weekly Pay

MCR; Linthicum (MD); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance - 30+

Job summary

MCR is seeking a Front Desk Agent at Homewood Suites BWI, Linthicum, MD to greet guests warmly, manage check-in/check-out, and address guest needs with efficiency and hospitality.

The role emphasizes guest satisfaction, knowledge of hotel amenities, and teamwork to maintain spotless operations. A positive attitude, strong communication, and adherence to guidelines are essential for success in this fast-paced hotel environment.

Qualifications

• Experience in a hospitality, service, consumer-facing field preferred.
• Can-do attitude with willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills.
• Clear and professional communication in English.

Responsibilities

• Check-in/out efficiently; contact guests after check-in to ensure satisfaction.
• Understand and communicate room rates and promotions.
• Receive and note incoming mail as required per shift checklist.

Skills

Hospitality experience

Can-do attitude

Follow guidelines

Handle pace/pressure

Listening & conflict resolution

Communication skills

Guest service

Age 18+

Job description

MCR is seeking a Front Desk Agent at Homewood Suites BWI, Linthicum, MD to greet guests warmly, manage check-in/check-out, and address guest needs with efficiency and hospitality.

The role emphasizes guest satisfaction, knowledge of hotel amenities, and teamwork to maintain spotless operations. A positive attitude, strong communication, and adherence to guidelines are essential for success in this fast-paced hotel environment.