Guest Experience Specialist — Front Desk

CP BALTIMORE LLC; Linthicum (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Life insurance

Short-Term disability

Long-Term disability

401k with company match

Discounted room rates

Job summary

TownePlace Suites BWI in Linthicum Heights, MD is seeking a Front Desk Clerk to deliver exceptional guest service, check guests in and out, manage reservations, and respond to inquiries. This full-time role requires strong communication, the ability to multitask, cash handling, and a friendly, professional demeanor.

Benefits include life insurance, Short-Term and Long-Term disability, 401k with company match, and discounted room rates.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Office software

Education

High School Diploma

Tools

POS systems

Job description

TownePlace Suites BWI in Linthicum Heights, MD is seeking a Front Desk Clerk to deliver exceptional guest service, check guests in and out, manage reservations, and respond to inquiries. This full-time role requires strong communication, the ability to multitask, cash handling, and a friendly, professional demeanor.

Benefits include life insurance, Short-Term and Long-Term disability, 401k with company match, and discounted room rates.