Front Desk Guest Services Pro

Murrieta Hot Springs Resort; Linthicum (MD); Hybrid; USD 31,000 - 39,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum seeks a friendly front desk agent to greet guests, check them in and out, and assist with reservations. You will post charges, manage cash accurately, and maintain a smooth front desk operation.

The role requires strong communication, a team spirit, and the ability to work varied shifts including nights, weekends, and holidays. A customer-focused attitude and comfortable use of the Front Office system are essential.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team environment focused on delivering great guest experiences.
• Ability to work in an office environment with desk work and computer usage.

Responsibilities

• Greet and check guests in/out, assist with pre-registration and reservations.
• Post charges accurately and manage front desk transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Review reservations, block rooms, and follow cancellation procedures.
• Understand hotel rates, discounts, and same-day reservations.

Skills

Verbal and written communication

Team player

Flexible schedule

Customer service orientation

Job description

Hilton Garden Inn BWI Airport in Linthicum seeks a friendly front desk agent to greet guests, check them in and out, and assist with reservations. You will post charges, manage cash accurately, and maintain a smooth front desk operation.

The role requires strong communication, a team spirit, and the ability to work varied shifts including nights, weekends, and holidays. A customer-focused attitude and comfortable use of the Front Office system are essential.