Front Desk Guest Services Associate

Concord Hospitality Enterprises; Linthicum (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance + disability

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises in Linthicum, MD is seeking a Front Desk Clerk to deliver warm, attentive service and manage check-ins/outs, reservations, and guest needs. The role requires strong communication, multitasking, and basic cash handling skills in a fast-paced hotel environment.

This full-time position offers competitive wages, benefits, tuition assistance, and opportunities for training and career advancement.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Attention to detail

Lifting up to 40 lbs

Flexible schedule

Education

High school diploma or equivalent

Tools

POS system

Property management system

Job description

Concord Hospitality Enterprises in Linthicum, MD is seeking a Front Desk Clerk to deliver warm, attentive service and manage check-ins/outs, reservations, and guest needs. The role requires strong communication, multitasking, and basic cash handling skills in a fast-paced hotel environment.

This full-time position offers competitive wages, benefits, tuition assistance, and opportunities for training and career advancement.