Guest Experience Agent – Front Desk

InterContinental Kansas City At The Plaza; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Room Discounts

Paid time off

Job summary

A luxury hotel in Kansas City seeks a front desk associate. Responsibilities include greeting guests, processing registrations, and ensuring satisfaction. Ideal candidates possess strong communication skills and can handle guest complaints effectively. The position requires standing for most of the shift and involves some physical demands. The hotel offers competitive benefits including health insurance and room discounts.

Qualifications

• Ability to effectively deal with internal and external customers.
• Prior hospitality experience preferred, but not required.
• Ability to read, listen, and communicate effectively in English.

Responsibilities

• Greet customers immediately with a friendly welcome.
• Complete the registration process using a computer system.
• Handle cash and balance house bank.
• Field guest complaints and conduct thorough research to resolve issues.

Skills

Effective communication

Problem-solving

Customer service

Mathematical calculations

Education

High school diploma or equivalent

Tools

Calculator

Computer system

Job description

A luxury hotel in Kansas City seeks a front desk associate. Responsibilities include greeting guests, processing registrations, and ensuring satisfaction. Ideal candidates possess strong communication skills and can handle guest complaints effectively. The position requires standing for most of the shift and involves some physical demands. The hotel offers competitive benefits including health insurance and room discounts.