Guest Service Agent

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Transit Benefits

Wellness Program

Education/Development

Referral Bonus Program

Job summary

Hyatt Place Washington DC Georgetown/West End is seeking a Guest Service Agent to greet, register and assist guests in a friendly and courteous manner, following brand and sustainability standards.

The role involves checking guests in/out, processing payments, handling reservations, and providing outstanding service. This position may require standing for extended periods and working varied shifts, including holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms; verify payment methods.
• Make and confirm reservations; balance accounts and handle payments.
• Respond to guest requests and resolve complaints, escalating when necessary.
• Maintain safety and follow MSDS/OSHA standards.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

Close Inclusive Collection Job Postings Notification

Hyatt Place Washington DC Georgetown/West End

US - DC - Washington

Compensation: $20.00 per hour

Summary

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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