Front Desk Guest Services Agent – Washington, DC

Highgate; Washington (District of Columbia); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Matching

Paid holidays

Job summary

Highgate Hotels in Washington, DC is seeking a Guest Services Agent to provide attentive, courteous service during check-in, stay, and checkout. The role supports maximizing occupancy and room revenue while maintaining professionalism at all times.

The position requires strong communication, computer skills, and a friendly demeanor with guests and colleagues. Full-time hours include varied shifts and the ability to stand for long periods.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Maintain PBX console operations and hotel standards.
• Answer guest inquiries about services, facilities, and hours.
• Ensure logging and delivery of packages, mail, and messages.
• Balance and prepare closing shift paperwork per standards.

Skills

Customer service

Communication

Multitasking

Education

High School diploma

Related field coursework

Tools

PBX console

Front Desk software

Job description

Highgate Hotels in Washington, DC is seeking a Guest Services Agent to provide attentive, courteous service during check-in, stay, and checkout. The role supports maximizing occupancy and room revenue while maintaining professionalism at all times.

The position requires strong communication, computer skills, and a friendly demeanor with guests and colleagues. Full-time hours include varied shifts and the ability to stand for long periods.