Guest Experience Associate — Front Desk & Reservations

Rapid City Clubhouse Hotel; Rapid City (SD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

PTO

Competitive pay

401(k)

Life Insurance

Disability Insurance

Hotel discounts

Career development

Job summary

Regency Hotel Management is seeking a Front Desk Agent to welcome guests, manage reservations, and provide information on rooms, rates, and amenities. You will ensure smooth check-in/out, verify payments, and assist guests from arrival to departure.

Join a hospitality team focused on guest satisfaction, with opportunities for career development and ongoing training. Equal opportunity employer with a commitment to diversity.

Qualifications

• Prior experience in hotel front desk, receptionist, or similar role.
• Experience with hotel reservations software such as OnQ or Opera.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests and collect necessary information
• Welcome guests and assign rooms
• Provide information about hotel, rooms, rates and amenities
• Respond to client complaints professionally
• Liaise with housekeeping to ensure rooms are ready
• Confirm group reservations and assist VIP guests and event attendees
• Upsell facilities and services when appropriate
• Maintain updated records of bookings and payments

Skills

Customer service

Communication

Organization

Tools

Opera

OnQ

Job description

Regency Hotel Management is seeking a Front Desk Agent to welcome guests, manage reservations, and provide information on rooms, rates, and amenities. You will ensure smooth check-in/out, verify payments, and assist guests from arrival to departure.

Join a hospitality team focused on guest satisfaction, with opportunities for career development and ongoing training. Equal opportunity employer with a commitment to diversity.